VoIP IP PBX Feature Comparison

Feature Comparison

PBX Solutions
PBX solutions VPX Editions Feature Comparison The HUD Hybrid-Hosted VPi Editions Feature Comparison

VPX Feature Comparison

VPX

Features	BE w/HUDlite	EE w/HUD Pro	CCE w/HUD
Auto-Attendant (IVR)
Outlook Integration
Unlimited Extensions**
CRM Integration
Voicemail
Voicemail-to-Email
Hot Desk
Music-on-Hold
Scheduler
Custom CTI (AGI)
Analog & IP Phones
Ring-All (Blast Group)
Call Forwarding
Name Directory
DIDs
VoIP-Ready	1 acct	2 accts	unlim.
PSTN Fallback
Remote Employees
Branch Office Support
Web-based Control Panel
Powerful Reporting
Conference Bridge	-
Extension Groups	-
Routing by DIDs	-
Paging / Zone Paging	-
Intercom / Zone Intercom	-
Voicemail Groups	-
Advanced Call Forwarding	-
Call Return	-
	-
Report Exporting(.csv)	-
Custom Caller IDs	-
IVR Authentication	-
SMS/Pager Voicemail Notify	-
Upload Voice Prompts	-
Alerts & Notifications	-
Trunks Status Pages	-
Real-Time System Graphs	-
Historical System Graphs	-
Unlimited Call Queues**	-
Featured A.C.D.	-	-
Skills-based Routing	-	-
Graphical Queue Reports	-	-
Agent Call Recording	-	-
Agent Variable Log-off	-	-
Agents on Cell Phones	-	-
Agents Shared across Sites	-	-
Real-Time Queue Stats	-	-

HUD

Features	BE w/HUDlite	EE w/HUD Pro	CCE w/HUD
Operator Panel (w/ BLF) ***
Call Parking Area
Drag & Drop Call Control
Color-Coded Call Status
Drag & Drop to Voicemail
Extension Sorting
Enterprise Instant Messaging
Outlook Integration
Presence Management
Click-to-Call Mobile Phones
Click-to-Email
Desktop Alerts
Interactive Desktop Alerts	-
On-the-Fly Recording	-
Group & User Permissions	-
Extension Grouping	-
Extension Search	-
Extension Search - QuickMenu	-
Shortcuts (Hotkeys)	-
Queue Status	-	-
Agent Login/Logout	-	-
Call Barging (active)	-	-
Call Monitoring (passive)	-	-
Web Access to Recordings	-	-
Advanced CRM Integration	-	-

** Unlimited configuration, hardware platform may impose operational constraints
*** The Operator Panel feature requires i) a phone with BLF capability and ii) a phone that is natively supported by Asterisk.