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VPX Voice Over IP PBX Feature Comparison |
Feature Comparison of VPX editions & HUD.
VPX
| Features |
BE w/HUDlite |
EE w/HUD Pro |
CCE w/HUD |
| Auto-Attendant (IVR) |
 |
|
|
| Outlook Integration |
|
|
|
| Unlimited Extensions** |
|
|
|
| CRM Integration |
|
|
|
| Voicemail |
|
|
|
| Voicemail-to-Email |
|
|
|
| Hot Desk |
|
|
|
| Music-on-Hold |
|
|
|
| Scheduler |
|
|
|
| Custom CTI (AGI) |
|
|
|
| Analog & IP Phones |
|
|
|
| Ring-All (Blast Group) |
|
|
|
| Call Forwarding |
|
|
|
| Name Directory |
|
|
|
| DIDs |
|
|
|
| VoIP-Ready |
1 acct |
2 accts |
unlim. |
| PSTN Fallback |
|
|
|
Remote Employees
|
|
|
|
| Branch Office Support |
|
|
|
| Web-based Control Panel |
|
|
|
| Powerful Reporting |
|
|
|
| Conference Bridge |
- |
|
|
| Extension Groups |
- |
|
|
| Routing by DIDs |
- |
|
|
| Paging / Zone Paging |
- |
|
|
| Intercom / Zone Intercom |
- |
|
|
| Voicemail Groups |
- |
|
|
| Advanced Call Forwarding |
- |
|
|
| Call Return |
- |
|
|
| Call Out |
- |
|
|
| Report Exporting(.csv) |
- |
|
|
| Custom Caller IDs |
- |
|
|
| IVR Authentication |
- |
|
|
| SMS/Pager Voicemail Notify |
- |
|
|
| Upload Voice Prompts |
- |
|
|
| Alerts & Notifications |
- |
|
|
| Trunks Status Pages |
- |
|
|
| Real-Time System Graphs |
- |
|
|
| Historical System Graphs |
- |
|
|
| Unlimited Call Queues** |
- |
|
|
| Featured A.C.D. |
- |
- |
|
| Skills-based Routing |
- |
- |
|
| Graphical Queue Reports |
- |
- |
|
| Agent Call Recording |
- |
- |
|
| Agent Variable Log-off |
- |
- |
|
| Agents on Cell Phones |
- |
- |
|
| Agents Shared across Sites |
- |
- |
|
| Real-Time Queue Stats |
- |
- |
|
HUD
| Features |
BE w/HUDlite |
EE w/HUD Pro |
CCE w/HUD |
| Operator Panel (w/ BLF) *** |
|
|
|
| Call Parking Area |
|
|
|
| Drag & Drop Call Call Control |
|
|
|
| Color-Coded Call Status |
|
|
|
| Drag & Drop to Voicemail |
|
|
|
| Extension Sorting |
|
|
|
| Enterprise Instant Messaging |
|
|
|
| Outlook Integration |
|
|
|
| Presence Management |
|
|
|
| Click-to-Call Mobile Phones |
|
|
|
| Click-to-Email |
|
|
|
| Desktop Alerts |
|
|
|
| Interactive Desktop Alerts |
- |
|
|
| On-the-Fly Recording |
- |
|
|
| Group & User Permissions |
- |
|
|
| Extension Grouping |
- |
|
|
| Extension Search |
- |
|
|
| Extension Search - QuickMenu |
- |
|
|
| Shortcuts (Hotkeys) |
- |
|
|
| Queue Status |
- |
- |
|
| Agent Login/Logout |
- |
- |
|
| Call Barging (active) |
- |
- |
|
| Call Monitoring (passive) |
- |
- |
|
| Web Access to Recordings |
- |
- |
|
| Advanced CRM Integration |
- |
- |
|
** Unlimited configuration, hardware platform may impose operational constraints
*** The Operator Panel feature requires i) a phone with BLF capability and ii) a phone that is natively supported by Asterisk.
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