 HUD, Your New Operator
HUD is the award-winning employee presence and communication management
application that comes free with all versions of VPX. HUD empowers its users
with company-wide visibility and information on the "presence" of every colleague,
making it easy to interact with one another via a single, simple interface.
HUD is preinstalled on every edition of Vpx, enabling one-touch control over
the phone system, real-time visibility, and easy access to the people using it.
Benefits
> Your new operator
Tired of that 8-foot phone with blinking lights and that expensive secretary who you've trained to use
it? HUD is your new operator. HUD shows you who is on the phone and lets drag calls to their
extensions, voicemails or cellphones.
> Integration with Outlook
When your phone rings, a pop-up on your screen will give you the name of the caller, based on your
own Outlook. Or you can just click on an email to call a person anytime.
> Makes employees more productive
HUD's user-friendly interface allows employees to find contacts, view a contact's on-network status,
and initiate communications - all with a single click from any HUD enabled device.
> Enables effective communication
Communication happens on many levels; from phone calls, to chat sessions, to e-mails. By integrating
all of these channels, HUD reduces the time spent in meetings and on conference calls and, in
general, makes communication more effective.
...makes it affordable to create distributed agent-based organizations
In the past, deploying distributed inbound and outbound call centers was expensive. Not anymore.
With HUD Pro, sales and customer service agents can easily log into and out of queues, monitor
call states, park calls, and record calls*-all on the fly.
> Helps managers track and train employees
HUD Pro provides powerful one-click tools to monitor, train, and barge agent calls. And the private
enterprise-chat feature allows managers to guide agents in real-time.
> Facilitates professional interactions with customers
Comprehensive integration with Web-based CRM systems, such as SugarCRM and Salesforce.com,
ensures that employees have the tools they need to engage in knowledgeable and professional
VPX BE comes standard with HUDlite, and VPX EE and CCE come standard with HUD Pro. To learn more about the specific features that HUDlite and HUD Pro provide when combined with VPX, click here .
* with appropriate configuration
|
