Secure Local Data

Because VPX starts onsite, it continues to receive and make calls if your Internet connection goes down. Your data is also 100% private because your voice traffic, voicemails, and recordings are only stored at your site. Our Hybrid-Hosted architecture communicates with your VPX server via a VPN connection - which means that you don't need to open any firewall ports!

Hybrid-Hosted Benefits

    - Multi-office Management via Admin Portal
    - Web-based User Portal
    - System Monitoring
    - Moves, Adds, Changes, and Deletes (MACDs) Management
    - Automatic Software Updates
    - Zero-Configuration Teleworker Functionality
    - Report Generation

> Web-based Management Portal

Our Vocal Pulse Data Centre maintains a highly available cluster of Web servers that allow all administrative and user interfaces to be accessible from anywhere at anytime through any Web browser. In contrast, a locally hosted management portal would require that you allow external Web access to your system, which may compromise the security of your internal network.

> System Monitoring

You can sleep knowing that we continually monitor the health of your local VPX server for:

    - RAID drive failure notification
    - PBX software errors
    - Critical services failures
    - Disk space overcapacity

When a critical error is detected, our monitoring system tries first to repair and restart the service. When this is not possible our system will automatically generate a support ticket to Vocal Pulse's support centre for remedial action. 

> Moves, Adds, Changes, and Deletes Management

Every move, add, change, or deletion (MACD) made through the Web-based Control Panel first updates at the Vocal Pulse Data Centre and is then pushed to the local server. Maintaining a real-time image of each local system configuration allows your system to be rebuilt and recovered rapidly if necessary.

> Automatic Software Updates

Our VPX architecture allows for the consistent, real-time display of the status of software versions installed at each site. Software updates are transparently sent to the local server during low-load times. Core upgrades are initiated by you and non-critical items show up automatically. This means we can add features and improve scale while you sleep!

> Zero-Configuration Remote Worker

Because of the Hybrid-Hosted architecture, remote workers can be supported with zero-configuration required. The Vocal Pulse Data Centre gathers the public IP address of the local VPX Server so that it can be used by remote IP phones to enable a simple registration process. Combined with DMZ/Host Server firewall settings, this virtually eliminates problems that usually occur in supporting IP phones for remote employees, while protecting the security of your organization's internal systems.

> Report Generation

VPX has an extensive call data reports (CDR) system where call reports are generated at our Data Centre (via the hosted interface). This allows your local onsite server to focus on call processing and avoid the CPU spikes often associated with running large local database queries. Of course, all of your original call details are kept intact at your site (in case you want to use a third-party reporting engine).